Reduce waste cost and add value to our service
The name Weir has been synonymous with Waste Management in the West Midlands for over 70 years. It has evolved and developed consistently to meet environmental, legal and client demands.
The family realised that a more structured approach to the business was required as demand for consistently high standards was key to retaining clients and winning new business.
ISO 9001 offered the controls and external recognition that fitted the bill and the process of gaining accreditation began. Following a poor selection of consultants and considerable cost Temple QMS was recommended by a client.
Initial meetings proved the capabilities of Temple and their MD Bob Hughes filled us with confidence. Nothing was too much trouble and Temple fitted in with our time frames, shift patterns, regular meetings, action plans, deadlines, training and communication. Finally culminated in certification within 7 months all below budget.
We retain Temple’s experience to assist with Auditing and development of the system. We wanted it to be as hassle free as possible and not an additional administrative burden on staff.
Without a doubt ISO 9001 has set us apart from our competitors by enabling us to monitor our entire operation and making the necessary changes to develop and improve the following :-
- Reduce waste cost and add value to our service
- Improve our tender success rate
- Increase profitability and in turn reward our workforce
As an environmentally sensitive company we engaged Temple to develop our ISO 14001 across our entire operation. The waste industry is highly regulated with considerable legislation. Temple once more broke the standard into easy stages of compliance. Engaging with our staff and understanding exactly how our business could integrate with the requirements, rather than making dramatic changes to fit the standard. We wanted our business to be compliant using the standard as a guide rather than a control and Temple certainly achieved this.
As with ISO 9001 the Management and staff embraced the new system recognising the benefits to the business and after BSI conducted a pre-assessment we gained our certification within 6 months.
Temple QMS have always responded to the changing needs of our business. Advising, guiding and teaching the company all aspects of ISO.
The final piece of our compliance jigsaw was the need for OHAS 18001, this was initially a daunting challenge. With two sites using various plant and equipment, a fleet of over 500 HGV’s and a maintenance workshop the risks to staff, visitors and customers are ever present.
We knew that the structured approach taken by Temple would allay any fears in the workforce, as with the first two standards our confidence was not misplaced.
As the new 9001 & 14001 programmes are launched we will rely on Temple to continue supporting us to grow our business, retain our customers and offer a safe environment for everybody.
Anthony Brownsett – Weir Waste
My career has definitely been helped by the participation and completion of both the level 3 and 5 certificates and I would highly recommend the course to anyone interested in becoming a professional in the quality field.Errol Givans, DipQ
Without a doubt ISO 9001 has set us apart from our competitors by enabling us to monitor our entire operation and making the necessary changes to develop and improve.Anthony Brownsett, Weir Waste