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FD105 – ​Introduction to Product and Service Management

FD105 – ​Introduction to Product and Service Management

This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and the capability to participate as a member of a team in the application of the key tools.

Course Details

FD105 ​​Product and Service Management
Level: Foundation
Course duration: 16 hours indicative (4 Weeks)

Classroom Based (2 days) or Distance Learning Course 
*Minimum of 4 delegates for In-House Training

Who is it for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content

  • Benefits of product and service management, quality planning and relationship to ISO 9001 and IATF 16949
  • Introduction to the product lifecycle stages and methodology
  • Role of the Product/Service Manager
  • Introduction to market analysis, benchmarking, and understanding customer requirements

Innovation stage process:

  • Stage process (methodology)
  • Idea generation, screening and product/service selection
  • Product/service requirements document
  • Business review process
  • Stakeholder management

Concept stage process:

  • Stage process (methodology)
  • Writing a business case
  • Critical success factors (CSF)
  • Product/service forecast and trend analysis
  • Cost and value analysis

Development stage process:

  • Stage process (methodology)
  • Introduction to prototyping, piloting and evaluation methods
  • Introduction to quality function deployment
  • Introduction to quality planning for the supply chain

Launch stage process:

  • Stage process (methodology)
  • Introduction to launch planning

Production/Service Stage process:

  • Stage process (methodology)
  • Role of process management and continual improvement

Withdrawal stage processes:

  • Stage process (methodology)

This course is certified by CQI and IRCA (the Chartered Quality Institute and the International Register of Certificated Auditors)

Due to changes announced by CQI and IRCA we must make you aware that:

As a registered charity, the CQI is subject to the UK General Data Protection Regulation (UK GDPR), a UK law that gives you certain rights with respect to your personal data that is shared with the Institute.

In order to accurately record the delegates that they are certifying, CQI and IRCA now require that we provide them with your contact details (name, surname and email address).

We have been assured by CQI and IRCA that delegate data will be handled and stored confidentially and securely, and that any marketing communications between CQI and IRCA and you will be limited to the promotion of CQI and IRCA and their qualifications programmes, and that this will be strictly on an opt-in basis. 

To exercise your GDPR rights, you must contact the CQI either directly or through Temple Management Training Limited unless you are located in a European Union country when you must contact the CQI’s EU representative – IT Governance Europe Limited at Please ensure you reference ‘CQI’ in any correspondence you send to their representative.