FD105 – Introduction to Product and Service Management
FD105 – Introduction to Product and Service Management
This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and the capability to participate as a member of a team in the application of the key tools.
Course Details
FD105 Product and Service Management
Level: Foundation
Course duration: 16 hours indicative (4 Weeks)
Classroom Based (2 days) or Distance Learning Course
*Minimum of 4 delegates for In-House Training
Who is it for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative course content
- Benefits of product and service management, quality planning and relationship to ISO 9001 and IATF 16949
- Introduction to the product lifecycle stages and methodology
- Role of the Product/Service Manager
- Introduction to market analysis, benchmarking, and understanding customer requirements
Innovation stage process:
- Stage process (methodology)
- Idea generation, screening and product/service selection
- Product/service requirements document
- Business review process
- Stakeholder management
Concept stage process:
- Stage process (methodology)
- Writing a business case
- Critical success factors (CSF)
- Product/service forecast and trend analysis
- Cost and value analysis
Development stage process:
- Stage process (methodology)
- Introduction to prototyping, piloting and evaluation methods
- Introduction to quality function deployment
- Introduction to quality planning for the supply chain
Launch stage process:
- Stage process (methodology)
- Introduction to launch planning
Production/Service Stage process:
- Stage process (methodology)
- Role of process management and continual improvement
Withdrawal stage processes:
- Stage process (methodology)
