Virtual Classroom Training

Including Remote Audits

+44 (0)121 779 3337

FD107 – ​Introduction to Management Systems

FD107 – ​Introduction to Management Systems

This course provides awareness of management systems in general and the ability to explain how customer and stakeholder requirements can be used to develop a management approach focused on sustaining improvement in customer satisfaction.

Course Details

FD107 ​ Introduction to Management Systems

Level: Foundation
Course duration: 8 hours indicative (4 Weeks)

Classroom Based or Distance Learning Course*
*Minimum of 4 delegates for In-House Training

Who is it for?Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content:

  • Overview of management systems and the purpose of ISO 9001:2015
  • Benefits and scope of a management system
  • Seven principles of quality management

Overview of:

  • System thinking, the supply chain and PDCA
  • Seeking opportunities and reducing risk – risk-based thinking
  • Challenging the organization – policy deployment
  • Improving the organisation – quality planning
  • Managing processes and measuring performance
  • Sustaining gains – continual improvement
  • Evaluating and improving the organization – role of audit, assessment and certification

This course is certified by CQI and IRCA (the Chartered Quality Institute and the International Register of Certificated Auditors)

Due to changes announced by CQI and IRCA we must make you aware that:

As a registered charity, the CQI is subject to the UK General Data Protection Regulation (UK GDPR), a UK law that gives you certain rights with respect to your personal data that is shared with the Institute.

In order to accurately record the delegates that they are certifying, CQI and IRCA now require that we provide them with your contact details (name, surname and email address).

We have been assured by CQI and IRCA that delegate data will be handled and stored confidentially and securely, and that any marketing communications between CQI and IRCA and you will be limited to the promotion of CQI and IRCA and their qualifications programmes, and that this will be strictly on an opt-in basis. 

To exercise your GDPR rights, you must contact the CQI either directly or through Temple Management Training Limited unless you are located in a European Union country when you must contact the CQI’s EU representative – IT Governance Europe Limited at eurep@itgovernance.eu. Please ensure you reference ‘CQI’ in any correspondence you send to their representative.