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PT206 – ​Managing Supply Chains

PT206 – ​Managing Supply Chains

This course provides the practical skills required to manage a broad range of supplier activities, the capability to assess the approaches taken by suppliers, measure performance, manage supply chain risks and encourage suppliers to take a process based approach to drive improvement.

PT206 - Managing Supply Chains
Practitioner Level
Course duration:  3 Days (Classroom) or 8 weeks by Supported Distance Learning


Recommended prior knowledge: FD107 Introduction to management systems

Who is it for?
This course is designed for those who are practising in quality and aspire towards middle management.


Indicative course content:


Elements of the supply chain:

  • Supply chain structures and processes
  • Information flow through the supply chain
  • Introduction to supply chain logistics
    Contracts, sourcing agreements and negotiation techniques
  • Requirements of ISO 9001 for ‘external providers’

Supply chain alliances:

  • Benefits of a partnership approach
  • Supplier development
  • Supplier communication strategies (listening skills and communication styles)
  • The role of the supplier in improvement activities

Risk management in the supply chain
Process management and the supply chain:

  • Overview of process approach
  • Difference between product/service assessment and process assessment

The role of the supplier/external provider in product/service development:

  • Overview of the stages on product/service quality planning
    Overview of key tools used in quality planning (project plans, checklists, process maps, FMEA, control plans, control charts, capability analysis and capacity planning)


Measuring supplier/external provider performance:

  • Supplier selection and assessment methods
  • Supplier surveys
  • Establishing specifications and service level agreements
  • Methods for product/service approval (process and documentation reviews, certificates of conformity, inspection records, test certificates, audit)
  • Performance measures, monitoring and improvement (periodic reviews, audit programmes, feedback communication processes, problem and non-conformance investigation processes and protocols)

This course includes a one-hour multiple choice examination.

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