8-Disciplines team-oriented problem-solving technique

8D Problem Solving Training Course (2 days)

The Eight-Disciplines Problem Solving Technique (or 8D) was developed by the Ford Motor Company and is commonly used by the automotive industry. It provides a systematic and effective approach to solve a problem, and promotes the use of expertise and experience within an organisation to address the root cause. Because of its proven methodology, the use of 8D is now made popular in the industry.

The eight disciplines within 8D can be easily applied by all levels within any organisation, and at the same time, provide a documented database of improvements.

This two day training course will provide you with concepts and practical approaches to implement this problem solving technique within your organisation.

Course Duration: 2 Days
Delivery Method: Online

What will I learn?

Course Objectives

  • How to implement effective team problem solving techniques

  • Utilise root cause analysis technique, including 5 Whys for both special and common cause analysis and decision-making

  • Understand the use of QC tools within each step of the 8D method

AGENDA DAY 1

  • Start 09:00 Introductions, and Review of Agenda

  • Protect the Customer / Start the Problem Solving Process|
    Emergency Response Action (ERA)

    Verification and validation activities
    Tools and techniques for quantifying the problem (e.g. tally chart, paynter chart, measles chart, pareto chart, etc.)

  • Selecting a Team

  • Describing the Problem
    Problem statement / process mapping / histogram / trend chart

  • Interim Containment Action

  • End 16:30 End of Day 1

AGENDA DAY 2

  • Start 09:00 Root Cause Analysis
    Comparative analysis / brainstorming / fishbone chart / 5-whys / scatter chart

  • Developing and Implementing Permanent Corrective Actions
    Developing solutions / selection matrix / action plan

  • Preventing Recurrence of the Problem
    Application to other products / processes
    Procedure and system changes

  • Completing the Problem Solving Activity

  • End 16:30 Course Review & Closing Summary

FAQs

    • Learn a systematic way of solving complex problems.

    • Promote a multidisciplinary team approach and a problem solving culture

    • Enhance your ability to trace a problem to the root cause level

    • Incorporate applicable QC tools within the 8D process

    Our experienced tutors have practical application of the subject matter, enabling them to understand and meet your specific industry requirements.

    • This course is designed for team leaders, managers, executives, supervisors or facilitators who are responsible for solving problems in their workplace.

      It is recommended that participants be exposed to basic problem solving techniques such as 7 QC Tools prior to attending this course.

  • Prerequisites:
    It is recommended that participants be exposed to basic problem solving techniques such as 7 QC Tools prior to attending this course. A basic, as well as an “advanced” level of the 7 QC Tools course is available and, participants are strongly recommended to attend either of these first for a holistic understanding of this subject matter.