Privacy
1 Company Overview
1.1 About Us
Temple Quality Management Systems Limited and Temple Management Training Limited is a company headquartered in Birmingham, UK and our data protection officer is Claire Lewis.
Company number:
Temple Quality Management Systems Limited: 07247332
Temple Management Training Limited: 07332784
Registered Data Controller: ZA378696
ISO Consultancy: Temple Quality Management Systems based in the UK, specialising in implementing and supporting you to improve your business management systems.
2. Privacy For Temple Services
This section applies to personal information we collect and process through the Services – such as when you engage with us as a User or receive or participate in a Temple survey as a Respondent.
Temple is not responsible for the privacy or security practices of our Customers, which may differ from those set forth in this Notice. We require our Customers to comply with all applicable laws and regulations and to provide Respondents with notice of the collection of data as outlined in this Notice.
2.1 Information We Collect And Why
The personal information we collect about you broadly falls into the following categories:
USERS
(i) Information you provide to us: You may provide personal information to us through the Services – for example, when you sign up for a Temple account to access the Services, speak with our support teams, send us an email or communicate with us in any other way. We will usually let you know, prior to collection, whether the provision of personal information we are collecting is compulsory or may be provided on a voluntary basis and the consequences, if any, of not providing the information.
The information you provide to us, includes:
Registration Information: You need an Temple account to use the Services as a User. When you register for an account, we ask you to provide contact information such as your name, telephone number, job title, and company name.
Billing Information: If you purchase our Services, you may also need to provide us with payment and billing information such as your credit card details and billing address. We will also maintain a record of your purchases, transactional information, your Services history and usage, and any communications and responses.
Examples of how we use this information:
To provide you with the Services.
To identify who you are, including additional authentication requests
To respond to your enquiries.
Send you information as part of the Services (including information about our account).
Send you marketing information (in accordance with your marketing preferences).
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To prevent potentially illegal activities.
To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
(ii) Information we collect automatically: When you use or participate in the Services, we automatically collect certain information about your device and use of the Services. We may use cookies and other tracking technologies to collect some of this information. Our use of cookies and other tracking technologies is discussed more below, and in more detail in our Cookie Notice.
The information we automatically collect through the Services includes:
Device Information: We collect information from your device and applications you use to access our Services, such as your IP address, device attributes (for example: hardware model, operating system, web browser version, as well as unique device identifiers and characteristics), connection information (for example, name of your mobile operator or Internet Service Provider, browser type, language and time zone, and mobile phone number); and device locations (for example, internet protocol (IP) addresses and Wi-Fi information).
Log data: Our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses. We may also access metadata and other information associated with files that you upload into our Services, such as images.
Information relating to your use of the Services: We collect usage data about whenever you interact with our Services, which may include the dates and times you access the Services, page views, which activities and features are used of our Services, crash logs, customer storage configuration settings, and technical data relating to devices accessing and using the Services and the performance of the Services in doing so.
Examples of how we use this information:
To infer your geographic location based on your IP address.
To improve our Services for you and all Users. For example, we collect information about the types of surveys you create (e.g. product surveys) to build a profile about you so as to help direct you to other relevant features and services we offer and help you in using our Services, for example by making recommendations for you to optimise use of our services.
To monitor abuse and troubleshoot.
To help us deliver a better and more personalised experience (for example, it enables us to customise our Services according to your interests).
Conduct internal business analysis based on meta-data about usage, feature adoption and forecasting.
To create new services, features, content or make recommendations.
To track behaviour at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.
To fix bugs and troubleshoot product functionality.
(iii) Information we obtain from third party sources: We may receive information about you from other sources, including publicly available databases or third parties (such as Google Analytics) from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyse our records and provide products and services that may be of interest to you. Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include name, employer, job title, email address, phone numbers, and other company, contact, and/or employment information.
Examples of how we use this information:
Identify who you are, including both identification and authentication.
Provide you with the Services.
Provide you with information about your account, including renewals and changes in Services or your account status.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Improve the Services.
Provide you with customer support.
Market other products and services that we offer to you (you may always opt out of any email communications at any time by clicking on the “unsubscribe” link at the bottom of every email communication). In addition, marketing data purchased from third parties may be combined with information we already have about you and may be used to create more tailored advertising and products.
Conduct internal business analysis based on meta-data about usage, feature adoption, forecasting.
Fulfil any other purpose for which you provide it
(iv) Information we process on behalf of our Customers: We process the following personal information you provide to us on behalf of your organisation (our Customer):
Respondent Contact Information: We allow you to import email addresses and other contact information about Respondents so that you can easily invite or allow us to invite such Respondents to take part in surveys being carried out through the Services via email. We don’t use these contact details for our own purposes or email the Respondents except at your direction.
Response Data: We store your data (surveys and Response Data) for you and provide analysis tools for you to use with respect to this data.
We only use and process this information to provide the Services in accordance with our Customer’s instructions.
RESPONDENTS
(i) Information provided to us: We collect the following information about you under the direction of our Customers (and their Users):
Contact Information: We allow our Users to import email addresses and other contact information about Respondents (like you) so that they can easily invite or allow us to invite such Respondents to take part in surveys being carried out through the Services via email. We don’t use these contact details for our own purposes or email you except as directed by our Users.
Response Data: If you respond to an Temple survey sent to you by an Temple User, then we will collect your Response Data.
Important Note: While Temple hosts surveys, our Users control how surveys are sent out and what is done with the information received. Response Data provided by you to our Users are owned and managed by the User. To understand how Users will use Response Data, you will need to contact the creator of the survey, the User who sent you the survey, directly. The use of information collected through our service shall be limited to the purpose of providing the service for which our customers have engaged Temple.
In addition, we may collect the following information:
(ii) Information we collect automatically: When you interact with the Services (for example receive, open or complete a survey sent through the Services), we automatically collect certain information about your device and interaction with the Services. We may use cookies and other tracking technologies to collect some of this information. Our use of cookies and other tracking technologies is discussed more below, and in more detail in our Cookie Statement.
The information we automatically collect through the Services may include:
Device Information: We collect information from your device and applications you use to access our Services, such as your IP address, device attributes (for example: hardware model, operating system, web browser version, as well as unique device identifiers and characteristics), connection information (for example, name of your mobile operator or Internet Service Provider, browser type, language and time zone, and mobile phone number); and device locations (for example, internet protocol (IP) addresses and Wi-Fi information).
Information relating to your use of the Services: We collect usage data about you whenever you interact with our Services, which may include the dates and times you access the Services, page views, which activities and features are used of our Services (including which Temple surveys you complete), and technical data relating to devices accessing and using the Services and the performance of the Services in doing so.
Information from page tags: Emails sent by, or on behalf of, our Users through the Services include page tags (also known as web beacons) that allow the sender to collect information about who opened those emails and clicked on links in them.
Examples of how we use this information:
To respond to an enquiry which you may submit to us. For example, our customer support team uses your email address to communicate with you if you have contacted us about a survey received, but we will not send marketing to you unless you have otherwise opted-in to marketing.
To ensure the full functionality of the Services and to monitor abuse
For example, we use your IP address used to ensure that you do not complete the same survey, form, application or questionnaire twice, for abuse monitoring purposes (so we can identify a User who abused the survey taking experience in a manner contrary to our usage policies or to facilitate the User in complying with their own legal obligations).
We also collect information using cookies when you take a survey or interact with an email sent to you through the Services. These cookies are used to ensure that the full functionality of our Services is operational; to ensure the surveys operate appropriately and optimally. For example, we use page tags (also known as web beacons) to allow Users to measure the performance of email messaging and to learn how to improve email deliverability and open rates. We also use cookies to ensure you can only take a particular survey once and to track completion rates of surveys.
To fix bugs and troubleshoot product functionality.
To create new services, features, content or make recommendations.
To track behaviour at the aggregate/anonymous level to identify and understand trends in the various interactions with our Services and survey taking over time.
For example, we collect information about the types of questions you answer. This data will be aggregated and anonymised so we can examine patterns in terms of Respondent preferences when submitting responses. We collect and use all this data for our legitimate interests like helping us improve the experience for Respondents (so that questions are easier to answer), to understand industry trends and to help improve the completion rates of surveys sent through the Services.
To infer your geographic location based on your IP address.
To ensure that the service experience works well across all possible devices and to infer geographic location to produce aggregated data around Respondent location trends.
To enforce our agreements where applicable.
To prevent potentially illegal activities.
To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
Legal uses. To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
2.2 How We Share Your Information
USERS
In the following limited situations, we may disclose information that we collect or that you provide to us:
to our contractors, service providers and other third parties who provide data processing services to us and with whom the sharing of your personal information is necessary to undertake the work e.g. to process billing, to provide customer support and to deliver online and offline marketing communications that we think will interest you.
as required by law, such as to comply with any court order, or legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, safeguarding, investigate fraud, or respond to a governmental or regulatory request.
to enforce our rights arising from any contracts entered into between you and us and for billing and collection.
to a buyer or other successor in the event of a merger, sale or transfer of some or all of Temple’s assets.
RESPONDENTS
In the following limited situations, we may disclose Respondent information to someone other than the User (the survey creator):
to our contractors, service providers and other third parties who provide data processing services to us and with whom the sharing of your personal information is necessary to undertake the work e.g. to provide customer support.
to comply with any court order, law or legal process, including responding to a governmental or regulatory request.
to a buyer or other successor in the event of a merger, sale or transfer of some or all of Temple assets.
2.3 Children
Our Services are not intended for and may not be used by children without parental consent. We do not knowingly collect personal information from children or allow them to register. If it comes to our attention that we have collected personal data from a child, we may delete this information without notice. If you have reason to believe that this has occurred, please contact customer support.
Customers are responsible for ensuring that their surveys comply fully with applicable children’s data privacy protection legislation, such as the GDPR including where relevant by obtaining parental consent prior to the collection of personal information.
2.4 Data Retention
We retain personal information we collect from you where we have an on-going legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no on-going legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We will retain information we process on behalf of our Users for as long as needed to provide services to our Users and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Users can delete their surveys or survey content at any time. Deleting such content may not immediately remove the content you have published from our systems, because of caching, backups, or other references to your account.
3. PRIVACY FOR OUR WEBSITES
This Section applies to personal information that we collect and process through our Websites and in the usual course of our business, such as in connection with our events, sales and marketing activities.
3.1 Information We Collect And Why
(i) Information you provide to us: Certain parts of our Websites may ask you to provide personal information voluntarily (such as your name, contact details and company name): for example when registering for an account, expressing an interest in obtaining additional information about Temple or our products and services, subscribing to marketing or otherwise contacting us, we collect personal information from you. We may also collect personal information, such as your contact and job details and feedback, when you attend our events, take part in surveys, or through other business or marketing interactions we may have with you. You may choose to provide additional information when you communicate with us or otherwise interact with us, and we will keep copies of any such communications for our records Examples of how we use this information:
To respond to your requests or provide you with information requested by you.
To send administrative or account related information to you.
To provide you with marketing and promotional communications (this is in accordance with your marketing preferences)
To comply with and enforce applicable legal requirements, agreements and policies.
For other business purposes such as data analysis, identifying usage trends, determining the effectiveness of our marketing and to enhance, customise and improve our Websites, products and services.
(ii) Information we automatically collect: When you visit our Websites, Temple, like most website owners, may also collect certain information automatically from your device, such as your device type, browser type, broad geographic location (e.g. country or city-level location), the referring website, what pages your device visited, and the time that your device visited our Website. We (including our vendors) may use cookies, pixel tags and other similar tracking technologies to collect this information. Examples of how we use this information:
to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to understand how our Website is used and to improve our Website to ensure that content is presented in the most effective manner for you and your computer;
to provide advertising to you on third party sites, based on your browsing activities on the Website; and,
as part of our efforts to keep our Website safe and secure.
(iii) Information we source from third parties: We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you. Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include name, employer, job title, email address, phone numbers, and other company, contact, and/or employment information.
3.2 Cookies and Similar Tracking Technologies
We (including our vendors) use cookies and similar tracking technology (collectively “Cookies”) on our Websites to collect and use personal information about you to serve targeted advertising to you, analyse trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. In addition, certain third parties, such as analytics companies, may use automatic information collection technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information about your online activities over time and across different websites, apps and other online services websites.
3.3 How We Share Your Information?
In the following limited situations, we may disclose information that we collect or that you provide to us:
to our contractors, service providers and other third parties who provide data processing services to us and with whom the sharing of your personal information is necessary to undertake the work e.g. to process billing, to provide customer support and to deliver online and offline marketing communications that we think will interest you.
as required by law, such as to comply with any court order, subpoena or other law or legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a governmental or regulatory request.
to enforce our rights arising from any contracts entered into between you and us and for billing and collection.
to a buyer or other successor in the event of a merger, sale or transfer of some or all of Temple QMS assets.
4. GENERAL INFORMATION
4.1 Your data protection rights
You have the following data protection rights:
You can access, review, change, update or delete your personal information at any time by contacting us at enquiries@templeqms.com. We do not charge you to update or remove your personal information.
To remove your personal information from a Website testimonial or request removal of your personal information from our blog or community forum, contact us at enquiries@templeqms.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
In addition, if you are a resident of the European Economic Area, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. To exercise these rights email enquiries@templeqms.com
You can opt out of receiving promotional emails from us by clicking the “unsubscribe” link in the email, by emailing enquiries@templeqms.com If you choose to no longer receive marketing information, we may still communicate with you regarding such things as your security updates, product functionality, responses to service requests, or other transactional, non-marketing/administrative related purposes.
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority, the ICO.
Please note that because most of the information we store can only identify a particular browser or device, and cannot identify you individually, you will need to provide us with some additional information to enable us to identify the personal information we hold about you and ensures that this accurately fulfils your request. You may also be required to provide ID.
Further Information for Respondents: As described in this Notice, for much of the personal information we collect and process about you through the Services, we act as a processor on behalf of our Customers. In such cases, if you want to exercise any data protection rights that may be available to you under applicable law or have questions or concerns about how your personal information is handled by Temple as a processor on behalf of our Customers, you should contact the relevant Customer that has contracted with Temple for use of the Services, and refer to their separate privacy policies. If you are having difficulties finding this Customer, you can contact us through our support team and we will try our best to help you.
4.2 How do we keep your personal information secure?
We use appropriate technical, governance and organisational security measures to protect any personal information we process against unauthorised access, disclosure, alteration, and destruction. This information is available on request to protect Temple and our client’s security.
Unfortunately, nobody is truly and completely safe from hackers. Although we do our best to protect your personal information, we cannot guarantee security, no Internet transmission can ever be guaranteed 100% secure, and so we encourage you to take care when disclosing personal information online and to use readily available tools, such as Internet firewalls, secure email and similar technologies to protect yourself online.
4.3 Changes to this Privacy Notice
We may revise this Notice from time to time in response to changing legal, technical or business developments. The most current version of this Notice will govern your use of your personal information. If we make any material changes to this Notice, we will post the updated version here and notify applicable Users by email or by means of a prominent notice on our Website. You can see when this Notice was last updated by checking the “last updated” date displayed at the top of this Notice. We will seek your consent to any material changes to this Notice if and where required by applicable law.
4.4 Contact Us
Thanks for taking the time to learn about our privacy policy. We hope it was clear and reassuring. If you have any questions, please contact us:
Temple Quality Management Systems Limited, Office 31, Zenith House, Highlands Road, Solihull, B90 4PD
Telephone: (0)121 779 3337
Email: enquiries@templeqms.com