This course will cover the essential tools, techniques and methodologies for problem solving, giving delegates the confidence to actively participate in problem-solving teams. Learning outcomes will cover the application of key tools in order to develop robust, sustainable solutions that have a big impact on quality. At the end of this course delegates will be awarded a certificate of completion in foundation level – Introduction to Problem Solving.

Level: Foundation
Course duration: 2 Days indicative 16 hours (4 Weeks)
Classroom Based or Distance Learning Course
Minimum of 4 delegates for In-House Training

FD102 Introduction to Problem Solving

Course Content

  • Problem definition, scope. (Is/Is Not, Description structures, customer/stakeholder requirements)

  • Understanding how to gather data about customer requirements using focus groups, face to face interviews, questionnaires, interviews and observation

  • Risk identification and key tools for risk analysis (Risk register, risk matrix, PDPC and FMEA)

  • Working as a team member with the following tools:
    Tools to understand current conditions (flowcharts, check sheets,
    stratification, Pareto charts)

  • Tools for root cause analysis (cause/effect Diagram, 5Whys)
    Solution generation (selection matrices)

  • Evaluation of solutions (PDCA & risk assessment)

  • Implementation of solutions (standardisation, monitoring, follow up).

FAQs