FD105: Introduction to Product and Service Management

This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and the capability to participate as a member of a team in the application of the key tools.

Level: Foundation
Course duration: 16 hours indicative (4 Weeks)
Classroom Based or Distance Learning Course
Minimum of 4 delegates for In-House Training

Course Content

  • Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949

  • Introduction to the product lifecycle stages and methodology

  • Role of the Product/Service Manager

  • Introduction to market analysis, benchmarking, and understanding customer requirements

  • Innovation stage process:

    • Stage process (methodology)

    • Idea generation, screening and product/service selection

    • Product/service requirements document

    • Business review process

    • Stakeholder management

  • Concept stage process:

    • Stage process (methodology)

    • Writing a business case

    • Critical success factors (CSF)

    • Product/service forecast and trend analysis

    • Cost and value analysis

  • Development stage process:

    • Stage process (methodology)

    • Introduction to prototyping, piloting and evaluation methods

    • Introduction to quality function deployment

    • Introduction to quality planning for the supply chain

  • Launch stage process:

    • Stage process (methodology)

    • Introduction to launch planning

  • Production/Service Stage process:

    • Stage process (methodology)

    • Role of process management and continual improvement

  • Withdrawal stage processes:

    • Stage process (methodology)

FAQs