FD106: Introduction to
Process Design

This course provides fundamental skills for process design, standardisation, the capability to understand customer and stakeholder requirements and define standardised processes to deliver them.

Level: Foundation
Course duration: 16 hours indicative (4 Weeks)
Classroom Based or Distance Learning Course
Minimum of 4 delegates for In-House Training

Course Content

  • Introduction to process thinking and its place in ISO 9001

  • Tools for understanding the voice of the customer (Kano model, surveys, interviews)

  • Gathering stakeholder, regulatory, legislative, compliance and standards related requirements

  • A method to design/define a process

  • Key tools in process definition: SIPOC, flowchart

  • Defining measure of process performance (CTQ Trees and operational definition)

  • Supply chains and customers in supply chains

  • A method to standardise a process

  • Key tools in process standardisation: for example, e.g. SOPs, Visual Aids, 5S

  • Process design/definition applied in continual and step change improvement activities

FD106: Introduction to Process Design - Process Infographic

FAQs