PT203: Managing
Management Systems

This course provides participants with the practical skills and a complete understanding of the principles of management systems in general. Attendees will learn how to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context. This course includes a 1 hour examination and on successful completion, participants will be awarded a CQI/IRCA certified certificate in Managing Management Systems.

Level: Practitioner
Course duration: 24 hours indicative (6 Weeks)
Classroom Based or Distance Learning Course
Minimum of 4 delegates for In-House Training

Course Content

  • Management system structure and framework:

    • Systems thinking

    • PDCA thinking model and representation in Annex SL

    • Seven quality management principles (from ISO 9001)

    • Process-based approach

    • Process management and standardisation

    • Risk-based thinking

    • Definitions of customer focus, process approach, risk-based thinking, opportunity, context, policy, quality objectives, support, operation, external providers, documented information, audit programme, management review, non-conformity, corrective action and types of improvement

    • Overview of other related standards (ISO 14001, OHSAS 18001, ISO/IEC 27001)

  • Organisational scope and context:

    • Mapping an organisation as a system. Representation and management of an organisation as a system. Mapping the organisation as a system of processes (core, enabling, strategic, external data generation)

    • Listening processes to gather data on the organisational environment

    • Policy deployment overview. Relationship between customer focus, risk, opportunity and context in setting quality policy and objectives, and overview of a Hoshin Kanri. Attributes of effective quality objectives and plans

    • Management review for learning. Attributes of effective management review conducted for learning

  • Roles in the management system:

    • System leaders (top management). The role of ‘top management’ in leading the organisation as a system of interrelated process

    • Process owners

    • Process managers

    • Improvement roles

  • Overview of the role of the following in a management system:

    • Quality objectives: risk, opportunity, strategy development and deployment

    • Risk management and overview of key tools

    • Process management and standardisation

    • Types of improvement: correction, corrective action, continual improvement, breakthrough change, innovation and reorganisation

    • Quality planning

    • Performance measurement, selecting measures and attributes of effective performance evaluation, monitoring and measurement. This will include customer satisfaction, process performance and understanding variation (interpretation of control charts)

    • Auditing for learning and process confirmation. Definitions and uses of assurance, process confirmation, audit, auditing for learning and the role of the auditor

    • Supply chain management.

  • Designing a management system framework:

    • Typical implementation framework

    • Organisational needs for implementation

    • Documented information

    • Key engagement and resource requirements

    • Certification process

    • Assessment and gap analysis

  • Planning your implementation

This course includes a one-hour multiple choice examination.

Managing a Management system in the office

FAQs