PT206: Managing Supply Chains

This practitioner level course is aimed at learners who wish to develop practical skills in the context of managing supply chains.

Level: Practitioner
Course duration: 24 hours indicative (6 Weeks)
Classroom Based or Distance Learning Course
Minimum of 4 delegates for In-House Training

Course Content

  • Elements of the supply chain:

    • Supply chain structures and processes

    • Information flow through the supply chain

    • Introduction to supply chain logistics

    • Contracts, sourcing agreements and negotiation techniques

    • Requirements of ISO 9001 for ‘external providers’

  • Supply chain alliances:

    • Benefits of a partnership approach

    • Supplier development

    • Supplier communication strategies (listening skills and communication styles)

    • The role of the supplier in improvement activities

    • Risk management in the supply chain

  • Process management and the supply chain:

    • Overview of process approach

    • Difference between product/service assessment and process assessment

  • The role of the supplier/external provider in product/service development:

    • Overview of the stages on product/service quality planning

    • Overview of key tools used in quality planning (project plans, checklists, process maps, FMEA, control plans, control charts, capability analysis and capacity planning)

  • Measuring supplier/external provider performance:

    • Supplier selection and assessment methods

    • Supplier surveys

    • Establishing specifications and service level agreements

    • Methods for product/service approval (process and documentation reviews, certificates of conformity, inspection records, test certificates, audit)

    • Performance measures, monitoring and improvement (periodic reviews, audit programmes, feedback communication processes, problem and non-conformance investigation processes and protocols)

FAQs