PT208: Managing
Quality Planning

This practitioner level customer excellence training course covers identifying customer/stakeholder requirements to deliver customer excellence.

Level: Practitioner
Course duration: 24 hours indicative (6 Weeks)
Classroom Based or Distance Learning Course
Minimum of 4 delegates for In-House Training

Course Content

  • Benefits of product and service planning:

    • Principles of PDCA

    • Relationship between PDCA and product/service planning

    • Standards for Quality Planning (ISO 31000, ISO 10005)

  • Translating customer/stakeholder and other requirements into functional product and service requirements:

    • Review of Creating Customer Excellence (voice of the customer)

    • Understanding how to establish legal, compliance, regulatory, societal and standards-related requirements

    • Quality function deployment overview

    • Building the House of Quality

    • Generating the ‘waterfall’ of matrices

  • Managing projects (overview):

    • Key principles and roles

    • Project charters

    • Milestone planning

    • Business case

    • Development of timing plans

    • Monitoring projects

  • Key requirements of ISO 9001:2015 (Sections 8.2 – 8.6) for product/service design and development.

  • Managing products and services through quality planning phases:

    • Overview of Design for Six Sigma project methodology of Define, Measure, Analyse, Design, and Verify

    • Stage-gate reviews

    • Checklists

    • Design verification

    • Product/service validation

    • Key tools: Design Failure Mode and Effects Analysis, control plan, capability

    • Managing external provider/supplier development

  • Managing project and product/service risks:

    • Risk assessment tools: risk register.

    • Risk evaluation tools: risk matrix.

    • Product/service risk analysis tools: Fault Tree Analysis, Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis.

    • Managing scope.

    • Budgets and financial planning.

    • Risk response techniques.

    • Integration into quality planning methodologies and project stages.

PT208: Managing Quality Planning - Training course from Temple Infographic

FAQs