This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.

Level: Foundation
Course duration: 16 hours indicative (4 Weeks)
Classroom Based or Distance Learning Course
Minimum of 4 delegates for In-House Training

FD104 – ​Introduction to Change Management

Course Content

  • Introduction to risk and its importance in organisational leadership and ISO 9001 including legal aspects, regulatory, corporate governance, social responsibility, sustainability and organisational prosperity

  • Types of organisational risk including external influences and benefits of addressing them

  • Awareness of ISO 31000 and risk management principles, framework and lifecycle process

  • Roles in risk management

  • Overview of methods for risk identification and typical tools such as idea generation

  • Overview of analysis tools such as risk register, risk matrix, PDPC, FTA, FMEA

  • Overview of risk response and typical tools such as mistake proofing (Poka-yoke).

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