FD108: Introduction to
Stakeholder Communications

This foundation level training course gives learners an understanding of the fundamentals of stakeholder communications within an organisation.

Level: Foundation
Course duration: 8 hours indicative (2 Weeks)
Classroom Based or Distance Learning Course
Minimum of 4 delegates for In-House Training

Course Content

  • Verbal communications:

    • Creating a clear and concise message

    • Voice and body language

    • Presentation skills

    • Effective questioning

  • Written communications

  • Behaviour in communication:

    • Personal styles

    • Personality types

    • Communication styles

  • Listening skills

  • Giving and receiving feedback:

    • Feedback framework

    • Dealing with conflict

  • Negotiation:

    • Negotiation process

    • Skills in conducting a negotiation

  • Personal planning:

    • Customer and stakeholder communications in your organisation

    • Evaluation of communications

    • Action planning

FD108: Introduction to Stakeholder Communications

FAQs