PR303: Leading Quality
Strategy and Planning

This course develops leadership skills to apply quality planning within the context of product/service portfolio management, and facilitate top management teams in the deployment of the strategic management of products/services, quality policies and the roles required.


Level: Professional Level
Course duration: 40 hours indicative (12 Weeks)
Classroom Based or Distance Learning Course
Minimum of 4 delegates for In-House Training

Course Content

Enterprise level product/service management:

  • Product/service management as part of a management system

  • Product/service portfolios, systems thinking and the extended enterprise (external stakeholders and suppliers)

  • Review of processes to gather data about and flow down requirements from customers and stakeholders

  • Understanding the context and environmental conditions of products and services (markets, competitors, benchmarking, technology, societal considerations)

  • Managing legal, standards and regulatory compliance

  • Coaching and facilitation skills to build commitment and engagement in leadership teams

  • Facilitation of product/service review processes

  • Product/service strategies:

    • Building product portfolio strategies

    • Facilitating management tools to identify opportunities with top management teams (SWOT, Boston Matrix, Market Analysis, Product Lifecycles and Prioritisation Matrices)

    • Facilitation of key tools to identify potential risks in the context of strategy development (FMEA, risk register, risk matrix, cause/effect diagrams)

    • Roadmaps

    • Product/service quality planning

    • Policy deployment (Hoshin Kanri)

    • Risk management approaches (risk avoidance or elimination, risk reduction by changing the likelihood or consequences, managing risk following evaluation)

    • Managing financial risk and effective business cases

    • Leading and coaching quality function deployment

  • Management and planning tools (new seven QC tools):

    • Affinity diagram

    • Interrelationship diagraph

    • Systematic (tree) diagram

    • Matrix

    • Data matrix

    • Arrow diagram

    • PDPC

    • Facilitation of tools with top management teams

PR303 – Leading Quality Strategy and Planning

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