PT205: Managing Problem Solving

This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem solving team in the application of the key tools and development of robust and sustainable solutions.

Level: Practitioner
Course duration: 24 hours indicative (6 Weeks)
Classroom Based or Distance Learning Course
Minimum of 4 delegates for In-House Training

Course Content

  • Approaches to problem solving and their use (such as 3C, 8D, A3, Six Sigma [DMAIC], DFSS, Lean, Kaizen, TPM, Appreciative Inquiry and Kepner-Tregoe)

  • Structured problem-solving approaches (8 Steps)

  • Problem definition and scope (such as Is/is not, description structures and chartering)

  • Roles in problem solving and workshop facilitation

  • Leading teams working with the following tools:

    • Tools to understand current conditions (flowcharts, check sheets, stratification, pareto charts, scatter plots, run charts, histograms, control charts)

    • Tools for root cause analysis (cause/effect diagram, 5 Whys)

    • Solution generation (idea generation, selection matrices)

    • Evaluation of solutions (PDCA)

    • Risk analysis (risk matrix, FMEA, mistake proofing)

    • Implementation of solutions (standardisation, monitoring, follow-up)

This course includes a one-hour multiple choice examination.

PT205: Problem Solving Management Training

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