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FD102 – Introduction to Problem Solving

FD102 – Introduction to Problem Solving

This course should provide understanding of the fundamental tools, techniques and structured methodologies for problem solving. Delegates should leave the course with the capability to participate as a member of a problem-solving team in the application of the key tools within a small scope business problem or task, enabling them to support the development of robust and sustainable solutions.

Course Details

FD102 Introduction to Problem Solving
Level: Foundation
Course duration: 2 Days indicative 16 hours (4 Weeks)

Classroom Based or Distance Learning Course*
*Minimum of 4 delegates for In-House Training


Who is it for?

CQI and IRCA Certified foundation level courses are designed specifically for professionals who are new to quality, or for those that work in other functions who require a basic understanding of key quality topics.

Indicative Course Content 

  • Problem definition, scope. (Is/Is Not, Description structures, customer/stakeholder requirements)
  • Understanding how to gather data about customer requirements using focus groups, face to face interviews, questionnaires, interviews and observation
  • Risk identification and key tools for risk analysis (Risk register, risk matrix, PDPC and FMEA)
  • Working as a team member with the following tools:
    Tools to understand current conditions (flowcharts, check sheets, stratification, Pareto charts)
  • Tools for root cause analysis (cause/effect Diagram, 5Whys)
    Solution generation (selection matrices)
  • Evaluation of solutions (PDCA & risk assessment)
  • Implementation of solutions (standardisation, monitoring, follow up)


This course is certified by CQI and IRCA (the Chartered Quality Institute and the International Register of Certificated Auditors)

Due to changes announced by CQI and IRCA we must make you aware that:

As a registered charity, the CQI is subject to the UK General Data Protection Regulation (UK GDPR), a UK law that gives you certain rights with respect to your personal data that is shared with the Institute.

In order to accurately record the delegates that they are certifying, CQI and IRCA now require that we provide them with your contact details (name, surname and email address).

We have been assured by CQI and IRCA that delegate data will be handled and stored confidentially and securely, and that any marketing communications between CQI and IRCA and you will be limited to the promotion of CQI and IRCA and their qualifications programmes, and that this will be strictly on an opt-in basis. 

To exercise your GDPR rights, you must contact the CQI either directly or through Temple Management Training Limited unless you are located in a European Union country when you must contact the CQI’s EU representative – IT Governance Europe Limited at Please ensure you reference ‘CQI’ in any correspondence you send to their representative.