Virtual Classroom Training

Including Remote Audits

+44 (0)121 779 3337

PT203 – Managing Management Systems

PT203 – Managing Management Systems

This course provides the practical skills that enable delegates to work with an organisation and other quality professionals to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.

Course Details

PT203 – Managing Management Systems
Practitioner Level
Course duration:  3 Days (Classroom) or 8 weeks by Supported Distance Learning
Recommended prior knowledge: FD107 Introduction to management systems

Who is it for?
This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content:

Management system structure and framework:

  • Systems thinking
  • PDCA thinking model and representation in Annex SL
  • Seven quality management principles (from ISO 9001)
  • Process-based approach
  • Process management and standardisation
  • Risk-based thinking
  • Definitions of customer focus, process approach, risk-based thinking, opportunity, context, policy, quality objectives, support, operation, external providers, documented information, audit programme, management review, non-conformity, corrective action and types of improvement.
  • Overview of other related standards (ISO 14001, ISO45001, ISO/IEC 27001)

Organisational scope and context:

  • Mapping an organisation as a system. Representation and management of an organisation as a system.
  • Mapping the organisation as a system of processes (core, enabling, strategic, external data generation)
  • Listening processes to gather data on the organisational environment
    Policy deployment overview.
  • Relationship between customer focus, risk, opportunity and context in setting quality policy and objectives, and overview of a Hoshin Kanri.
  • Attributes of effective quality objectives and plans
  • Management review for learning. Attributes of effective management review conducted for learning
    Roles in the management system:
    System leaders (top management).
  • The role of ‘top management’ in leading the organisation as a system of interrelated process
  • Process owners
  • Process managers
  • Improvement roles

Overview of the role of the following in a management system:

  • Quality objectives: risk, opportunity, strategy development and deployment
    Risk management and overview of key tools
  • Process management and standardisation
  • Types of improvement: correction, corrective action, continual improvement, breakthrough change, innovation and reorganisation.
  • Quality planning
  • Performance measurement, selecting measures and attributes of effective performance evaluation, monitoring and measurement.
  • This will include customer satisfaction, process performance and understanding variation (interpretation of control charts)
  • Auditing for learning and process confirmation.
  • Definitions and uses of assurance, process confirmation, audit, auditing for learning and the role of the auditor
  • Supply chain management.

Designing a management system framework:

  • Typical implementation framework
  • Organisational needs for implementation
  • Documented information
  • Key engagement and resource requirements
  • Certification process
  • Assessment and gap analysis
  • Planning your implementation

This course includes a one-hour multiple choice examination.


This course is certified by CQI and IRCA (the Chartered Quality Institute and the International Register of Certificated Auditors)

Due to changes announced by CQI and IRCA we must make you aware that:

As a registered charity, the CQI is subject to the UK General Data Protection Regulation (UK GDPR), a UK law that gives you certain rights with respect to your personal data that is shared with the Institute.

In order to accurately record the delegates that they are certifying, CQI and IRCA now require that we provide them with your contact details (name, surname and email address).

We have been assured by CQI and IRCA that delegate data will be handled and stored confidentially and securely, and that any marketing communications between CQI and IRCA and you will be limited to the promotion of CQI and IRCA and their qualifications programmes, and that this will be strictly on an opt-in basis. 

To exercise your GDPR rights, you must contact the CQI either directly or through Temple Management Training Limited unless you are located in a European Union country when you must contact the CQI’s EU representative – IT Governance Europe Limited at Please ensure you reference ‘CQI’ in any correspondence you send to their representative.