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PR304 Leading Business Process Excellence
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PR304 Leading Business Process Excellence
This course develops leadership skills to apply system thinking within the context of an overall enterprise or organisation, and coach and facilitate top management teams in the development of their understanding and deployment of system leadership and the roles required.
Who is it for?
This course is designed for those who are currently practicing quality and are in, or aspire to leadership or senior management roles.
Indicative course content
Leadership of the management system as a system and systems thinking:
Principles of holistic thinking and mind-set for PDCA
Systems thinking
Mapping organisations as systems
Supply chains
Understanding the context of the organisation (external influences)
Leading process management within organisations modelled on system thinking:
The roles of the system leader, process owner, process manager and process operator
Process deployment, measurement and continual improvement
Overview of strategy deployment (Hoshin Kanri) and prioritisation processes
Linking strategy and improvement programmes
Approaches to enable definition of organisations as systems (soft skills):
Facilitation of system mapping workshops
Identification of process owners
Coaching methodologies
Influencing and building rapport with top management team members
Managing cross-function and multi-site standardisation:
Overview of standardisation in process deployment
Roles of the process owner and process manager in standardisation
Approaches to lead and manage global and local standardisation
System and process review with global/local levels:
A process for reviews of the system, process and continual improvement
Typical agendas and preparation
Collecting data for review (Voice of the Customer and other external data and internal performance data)
Diagnostics for reviews (risk and opportunity assessment, business modelling and financial impact assessment)
Interaction of local and global reviews
Facilitation techniques for reviews
Assessment: This course includes a two-and-a-half-hour multiple choice examination.