PR306 Leading Strategic Change & Improvement

Who is it for?

This course is designed for those who are currently practicing quality and are in, or aspire to leadership or senior management roles.

Indicative course content

Change and organisational culture:

• Organisations as systems and system thinking

• Linking strategy with organisation systems

• Linking strategy with improvement programmes

• Coaching others in the use of PDCA

Frameworks for change:

• Project lifecycle management

• Governance structures

• Development of effective and engaging review processes

• Leading stakeholder management

• Integrating risk management into change programmes

• Innovation approaches and methodologies

Coaching techniques for step change improvement approaches:

• Lean

• Six Sigma

• TQM

• TPM

• Kaizen

• Innovation

Roles in change and improvement initiatives:

• • Steering team and team members

  • Improvement sponsor

  • Improvement initiative leader

  • Initiative team members

  • Coaching to improve the effectiveness of roles

Facilitating and building commitment with top management teams:

• Influencing techniques when working with top management teams

• Supporting the selection of change and improvement priorities

Developing change programmes:

• Coaching project definition, sponsorship and chartering

• External providers and stakeholders

• Managing and governance of change programmes

• Review processes

Enterprise-wide stakeholder management:

• Supply chain considerations

• Working with key stakeholders and partners

Managing and governance of change programmes:

• Overview of programme lifecycle

• Governance processes for programmes

Sponsorship, governance and the role of the sponsor:

• Governance structures for sponsors

• Key behaviours for effective sponsors

Effective programme reviews:

• A process for programme review

• Typical agendas and preparation

• Facilitation techniques for reviews

Assessment: This course includes a two-and-a-half-hour multiple choice examination.