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PT205 – ​Managing Problem Solving

PT205 – ​Managing Problem Solving

This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem solving team in the application of the key tools and development of robust and sustainable solutions. 

PT205 - ​Managing Problem Solving
Practitioner Level
Course duration:  3 Days (Classroom) or 8 weeks by Supported Distance Learning
Recommended prior knowledge: FD102 Introduction to problem solving


Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content:

  • Approaches to problem solving and their use (such as 3C, 8D, A3, Six Sigma [DMAIC], DFSS, Lean, Kaizen, TPM, Appreciative Inquiry and Kepner-Tregoe)
  • Structured problem-solving approaches (8 Steps)
  • Problem definition and scope (such as Is/is not, description structures and chartering)
  • Roles in problem solving and workshop facilitation

Leading teams working with the following tools:

  • Tools to understand current conditions (flowcharts, check sheets, stratification, pareto charts, scatter plots, run charts, histograms, control charts)
  • Tools for root cause analysis (cause/effect diagram, 5 Whys)
  • Solution generation (idea generation, selection matrices)
  • Evaluation of solutions (PDCA)
  • Risk analysis (risk matrix, FMEA, mistake proofing)
  • Implementation of solutions (standardisation, monitoring, follow-up)

This course includes a one-hour multiple choice examination.