PT205 – ​Managing Problem Solving

PT205 - ​Managing Problem Solving
Practitioner Level
Course duration:  3 Days (Classroom) or 8 weeks by Supported Distance Learning
Recommended prior knowledge: FD102 Introduction to problem solving

Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content:

• Approaches to problem solving and their use (such as 3C, 8D, A3, Six Sigma [DMAIC], DFSS, Lean, Kaizen, TPM, Appreciative Inquiry and Kepner-Tregoe)
• Structured problem-solving approaches (8 Steps)
• Problem definition and scope (such as Is/is not, description structures and chartering)
• Roles in problem solving and workshop facilitation

Leading teams working with the following tools:

• Tools to understand current conditions (flowcharts, check sheets, stratification, pareto charts, scatter plots, run charts, histograms, control charts)
• Tools for root cause analysis (cause/effect diagram, 5 Whys)
• Solution generation (idea generation, selection matrices)
• Evaluation of solutions (PDCA)
• Risk analysis (risk matrix, FMEA, mistake proofing)
• Implementation of solutions (standardisation, monitoring, follow-up)

This course includes a one-hour multiple choice examination.

This course is certified by CQI and IRCA (the Chartered Quality Institute and the International Register of Certificated Auditors)

Due to changes announced by CQI and IRCA we must make you aware that:

As a registered charity, the CQI is subject to the UK General Data Protection Regulation (UK GDPR), a UK law that gives you certain rights with respect to your personal data that is shared with the Institute.

In order to accurately record the delegates that they are certifying, CQI and IRCA now require that we provide them with your contact details (name, surname and email address).

We have been assured by CQI and IRCA that delegate data will be handled and stored confidentially and securely, and that any marketing communications between CQI and IRCA and you will be limited to the promotion of CQI and IRCA and their qualifications programmes, and that this will be strictly on an opt-in basis. 

To exercise your GDPR rights, you must contact the CQI either directly or through Temple Management Training Limited unless you are located in a European Union country when you must contact the CQI’s EU representative – IT Governance Europe Limited at eurep@itgovernance.eu. Please ensure you reference ‘CQI’ in any correspondence you send to their representative.