PT205 – Managing Problem Solving
PT205 – Managing Problem Solving
This course provides practical skills development of the fundamental tools, techniques and structured methodologies for problem solving and the capability to lead a problem solving team in the application of the key tools and development of robust and sustainable solutions.
Course Details
PT205 - Managing Problem Solving
Practitioner Level
Course duration: 3 Days (Classroom) or 8 weeks by Supported Distance Learning
Recommended prior knowledge: FD102 Introduction to problem solving
Who is it for?
This course is designed for those who are practising in quality and aspire towards middle management.
Indicative course content:
- Approaches to problem solving and their use (such as 3C, 8D, A3, Six Sigma [DMAIC], DFSS, Lean, Kaizen, TPM, Appreciative Inquiry and Kepner-Tregoe)
- Structured problem-solving approaches (8 Steps)
- Problem definition and scope (such as Is/is not, description structures and chartering)
- Roles in problem solving and workshop facilitation
Leading teams working with the following tools:
- Tools to understand current conditions (flowcharts, check sheets, stratification, pareto charts, scatter plots, run charts, histograms, control charts)
- Tools for root cause analysis (cause/effect diagram, 5 Whys)
- Solution generation (idea generation, selection matrices)
- Evaluation of solutions (PDCA)
- Risk analysis (risk matrix, FMEA, mistake proofing)
- Implementation of solutions (standardisation, monitoring, follow-up)
This course includes a one-hour multiple choice examination.
