PT208 – Managing Quality Planning
PT208 – Managing Quality Planning
This course provides the practical skills to manage the early phases of the product/service lifecycle and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet customer and stakeholder requirements.
PT208 - Managing Quality Planning
Practitioner Level
Course duration: 3 Days (Classroom) or 8 weeks by Supported Distance Learning
Recommended prior knowledge: FD107 Introduction to management systems
Who is it for?
This course is designed for those who are practising in quality and aspire towards middle management.
Indicative course content:
Benefits of product and service planning:
- Principles of PDCA
- Relationship between PDCA and product/service planning
- Standards for Quality Planning (ISO 31000, ISO 10005)
Translating customer/stakeholder and other requirements into functional product and service requirements:
- Review of Creating Customer
- Excellence (voice of the customer)
- Understanding how to establish legal, compliance, regulatory, societal and standards-related requirements
- Quality function deployment overview
- Building the House of Quality
Generating the ‘waterfall’ of matrices
Managing projects (overview):
- Key principles and roles
- Project charters
- Milestone planning
- Business case
- Development of timing plans
- Monitoring projects
- Key requirements of ISO 9001:2015 (Sections 8.2 – 8.6) for product/service design and development.
Managing products and services through quality planning phases:
- Overview of Design for Six Sigma project methodology of Define, Measure, Analyse, Design, and Verify
Stage-gate reviews - Checklists
- Design verification
- Product/service validation
Key tools:
- Design Failure Mode and Effects Analysis, control plan, capability
Managing external provider/supplier development - Managing project and product/service risks:
- Risk assessment tools: risk register.
- Risk evaluation tools: risk matrix.
Product/service risk analysis tools:
- Fault Tree Analysis, Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis.
Managing scope. - Budgets and financial planning.
- Risk response techniques.
- Integration into quality planning methodologies and project stages.
This course includes a one-hour multiple choice examination.
