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PT208 – ​Managing Quality Planning

PT208 – ​Managing Quality Planning

This course provides the practical skills to manage the early phases of the product/service lifecycle and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet customer and stakeholder requirements.

PT208 - Managing Quality Planning
Practitioner Level
Course duration:  3 Days (Classroom) or 8 weeks by Supported Distance Learning
Recommended prior knowledge: FD107 Introduction to management systems


Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content:

Benefits of product and service planning:

  • Principles of PDCA
  • Relationship between PDCA and product/service planning
  • Standards for Quality Planning (ISO 31000, ISO 10005)

Translating customer/stakeholder and other requirements into functional product and service requirements:

  • Review of Creating Customer
  • Excellence (voice of the customer)
  • Understanding how to establish legal, compliance, regulatory, societal and standards-related requirements
  • Quality function deployment overview
  • Building the House of Quality

Generating the ‘waterfall’ of matrices
Managing projects (overview):


  • Key principles and roles
  • Project charters
  • Milestone planning
  • Business case
  • Development of timing plans
  • Monitoring projects
  • Key requirements of ISO 9001:2015 (Sections 8.2 – 8.6) for product/service design and development.

Managing products and services through quality planning phases:

  • Overview of Design for Six Sigma project methodology of Define, Measure, Analyse, Design, and Verify
    Stage-gate reviews
  • Checklists
  • Design verification
  • Product/service validation

Key tools:

  • Design Failure Mode and Effects Analysis, control plan, capability
    Managing external provider/supplier development
  • Managing project and product/service risks:
  • Risk assessment tools: risk register.
  • Risk evaluation tools: risk matrix.

Product/service risk analysis tools:

  • Fault Tree Analysis, Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis.
    Managing scope.
  • Budgets and financial planning.
  • Risk response techniques.
  • Integration into quality planning methodologies and project stages.

This course includes a one-hour multiple choice examination.