A trainer teaching an ISO 9001:2015 awareness course is asked by a student: “Who are the interested parties and why should we understand their needs and expectations?” The trainer replies: “You are an interested party for this training organisation.”
When you register for an ISO 9001:2015 awareness course, you register with an expectation that the course will provide you with the necessary knowledge about the ISO 9001:2015 management system. You become an interested party the moment you register for the course and the trainer has to deliver this course as per your requirements. However, they can only satisfy your requirements when they understand your expectations. For example, if a student is starting their management system career, I cannot teach them the standard requirements in the same way I teach students who are adept at ISO requirements. I have to give more field-related examples so that they can understand the concepts well. This is called ‘understanding the needs and expectations of the interested parties’
Temple Quality Management System and Management Training Limited, Birmingham (UK) has the expertise to provide training in your business sector. So whether your aim is to achieve ISO 9001, or ISO 14001Temple can help you to get on track.
We have also successfully delivered courses at London, Manchester, Leeds, Bristol and Newcastle.