PT206 – ​Managing Supply Chains

PT206 – Managing Supply Chains
Practitioner Level
Course duration:  3 Days (Classroom) or 8 weeks by Supported Distance Learning

Recommended prior knowledge: FD107 Introduction to management systems

Who is it for?
This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content:

Elements of the supply chain:

• Supply chain structures and processes
• Information flow through the supply chain
• Introduction to supply chain logistics
  Contracts, sourcing agreements and negotiation techniques
• Requirements of ISO 9001 for ‘external providers’

Supply chain alliances:

• Benefits of a partnership approach
• Supplier development
• Supplier communication strategies (listening skills and communication styles)
• The role of the supplier in improvement activities

Risk management in the supply chain
Process management and the supply chain:

• Overview of process approach
• Difference between product/service assessment and process assessment

The role of the supplier/external provider in product/service development:

• Overview of the stages on product/service quality planning
  Overview of key tools used in quality planning (project plans, checklists, process maps, FMEA, control plans, control charts, capability analysis and capacity planning)

Measuring supplier/external provider performance:

• Supplier selection and assessment methods
• Supplier surveys
• Establishing specifications and service level agreements
• Methods for product/service approval (process and documentation reviews, certificates of conformity, inspection records, test certificates, audit)
• Performance measures, monitoring and improvement (periodic reviews, audit programmes, feedback communication processes, problem and non-conformance investigation processes and protocols)

This course includes a one-hour multiple choice examination.