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FD104 – ​Introduction to Change Management

FD104 – ​Introduction to Change Management

This course provides awareness of the key considerations and approaches to enable effective change in organisations and the ability to explain how understanding organisational change can be used to develop an approach to sustain improvement in customer and stakeholder satisfaction.

Course Details

FD104 ​​Introduction to Change Management
Level: Foundation
Course duration: 8 hours indicative (4 Weeks)

Classroom Based (2 days) or Distance Learning Course 
*Minimum of 4 delegates for In-House Training

Who is it for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content

  • Introduction to organisational change, values and cultures
    Change thinking: The Plan-Do-Check-Act (PDCA) cycle

Barriers and enablers of change:

  • Organisational barriers to change
  • Organisational enablers for change
  • Common approaches to change management
  • Common approaches to improvement-based change
  • Introduction to learning patterns:
    Process of learning and learning needs
    Learning styles
    PDCA in learning and improvement
    PDCA in audit, review and assessment

Increasing readiness to change:

  • Role of the customer/stakeholder
  • Stakeholder engagement
  • Introduction to managing change:
  • Cycles of change and the change curve
  • Management processes
  • Planning
  • Roles

This course is certified by CQI and IRCA (the Chartered Quality Institute and the International Register of Certificated Auditors)

Due to changes announced by CQI and IRCA we must make you aware that:

As a registered charity, the CQI is subject to the UK General Data Protection Regulation (UK GDPR), a UK law that gives you certain rights with respect to your personal data that is shared with the Institute.

In order to accurately record the delegates that they are certifying, CQI and IRCA now require that we provide them with your contact details (name, surname and email address).

We have been assured by CQI and IRCA that delegate data will be handled and stored confidentially and securely, and that any marketing communications between CQI and IRCA and you will be limited to the promotion of CQI and IRCA and their qualifications programmes, and that this will be strictly on an opt-in basis. 

To exercise your GDPR rights, you must contact the CQI either directly or through Temple Management Training Limited unless you are located in a European Union country when you must contact the CQI’s EU representative – IT Governance Europe Limited at Please ensure you reference ‘CQI’ in any correspondence you send to their representative.