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FD106 – ​​Introduction to Process Design

FD106 – ​​Introduction to Process Design

This course provides fundamental skills for process design, standardisation, the capability to understand customer and stakeholder requirements and define standardised processes to deliver them.

FD106 ​​​Introduction to Process Design
Level: Foundation
Course duration: 16 hours indicative (4 Weeks)

Classroom Based (2 days) or Distance Learning Course 
*Minimum of 4 delegates for In-House Training

Who is it for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content

  • Introduction to process thinking and its place in ISO 9001
  • Tools for understanding the voice of the customer (Kano model, surveys, interviews)
  • Gathering stakeholder, regulatory, legislative, compliance and standards related requirements
  • A method to design/define a process
  • Key tools in process definition: SIPOC, flowchart
  • Defining measure of process performance (CTQ Trees and operational definition)
  • Supply chains and customers in supply chains
  • A method to standardise a process
  • Key tools in process standardisation: for example, e.g. SOPs, Visual Aids, 5S
  • Process design/definition applied in continual and step change improvement activities.

This course is certified by CQI and IRCA (the Chartered Quality Institute and the International Register of Certificated Auditors)

Due to changes announced by CQI and IRCA we must make you aware that:

As a registered charity, the CQI is subject to the UK General Data Protection Regulation (UK GDPR), a UK law that gives you certain rights with respect to your personal data that is shared with the Institute.

In order to accurately record the delegates that they are certifying, CQI and IRCA now require that we provide them with your contact details (name, surname and email address).

We have been assured by CQI and IRCA that delegate data will be handled and stored confidentially and securely, and that any marketing communications between CQI and IRCA and you will be limited to the promotion of CQI and IRCA and their qualifications programmes, and that this will be strictly on an opt-in basis. 

To exercise your GDPR rights, you must contact the CQI either directly or through Temple Management Training Limited unless you are located in a European Union country when you must contact the CQI’s EU representative – IT Governance Europe Limited at eurep@itgovernance.eu. Please ensure you reference ‘CQI’ in any correspondence you send to their representative.