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FD107 – ​Introduction to Management Systems

FD107 – ​Introduction to Management Systems

This course provides awareness of management systems in general and the ability to explain how customer and stakeholder requirements can be used to develop a management approach focused on sustaining improvement in customer satisfaction.

FD107 ​ Introduction to Management Systems

Level: Foundation
Course duration: 8 hours indicative (4 Weeks)

Classroom Based or Distance Learning Course*
*Minimum of 4 delegates for In-House Training

 

Who is it for?Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content:

 

  • Overview of management systems and the purpose of ISO 9001:2015
  • Benefits and scope of a management system
  • Seven principles of quality management

Overview of:

  • System thinking, the supply chain and PDCA
  • Seeking opportunities and reducing risk – risk-based thinking
  • Challenging the organization – policy deployment
  • Improving the organisation – quality planning
  • Managing processes and measuring performance
  • Sustaining gains – continual improvement
  • Evaluating and improving the organization – role of audit, assessment and certification