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FD108 – ​Introduction to Stakeholder Communications

FD108 – ​Introduction to Stakeholder Communications

This course provides delegates with key skills in communicating, influencing and negotiating across a broad range of organisational contexts, including the capability to evaluate and improve both their own communications and those of others within their organisation.

FD108 ​Introduction to Stakeholder Communications
Level: Foundation
Course duration: 8 hours indicative (4 Weeks)

Classroom Based or Distance Learning Course*
*Minimum of 4 delegates for In-House Training

 

Who is it for?


Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.


Indicative course content:

  • Verbal communications:
  • Creating a clear and concise message
  • Voice and body language
  • Presentation skills
  • Effective questioning
  • Written communications

Behaviour in communication:

  • Personal styles
  • Personality types
  • Communication styles
  • Listening skills

Giving and receiving feedback:

  • Feedback framework
  • Dealing with conflict

Negotiation:

  • Negotiation process
  • Skills in conducting a negotiation

Personal planning:

  • Customer and stakeholder communications in your organisation
  • Evaluation of communications
    Action planning