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FD108 – ​Introduction to Stakeholder Communications

FD108 – ​Introduction to Stakeholder Communications

This course provides delegates with key skills in communicating, influencing and negotiating across a broad range of organisational contexts, including the capability to evaluate and improve both their own communications and those of others within their organisation.

Course Details

FD108 ​Introduction to Stakeholder Communications
Level: Foundation
Course duration: 8 hours indicative (4 Weeks)

Classroom Based or Distance Learning Course*
*Minimum of 4 delegates for In-House Training

Who is it for?

Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content:

  • Verbal communications:
  • Creating a clear and concise message
  • Voice and body language
  • Presentation skills
  • Effective questioning
  • Written communications

Behaviour in communication:

  • Personal styles
  • Personality types
  • Communication styles
  • Listening skills

Giving and receiving feedback:

  • Feedback framework
  • Dealing with conflict


  • Negotiation process
  • Skills in conducting a negotiation

Personal planning:

  • Customer and stakeholder communications in your organisation
  • Evaluation of communications
    Action planning

This course is certified by CQI and IRCA (the Chartered Quality Institute and the International Register of Certificated Auditors)

Due to changes announced by CQI and IRCA we must make you aware that:

As a registered charity, the CQI is subject to the UK General Data Protection Regulation (UK GDPR), a UK law that gives you certain rights with respect to your personal data that is shared with the Institute.

In order to accurately record the delegates that they are certifying, CQI and IRCA now require that we provide them with your contact details (name, surname and email address).

We have been assured by CQI and IRCA that delegate data will be handled and stored confidentially and securely, and that any marketing communications between CQI and IRCA and you will be limited to the promotion of CQI and IRCA and their qualifications programmes, and that this will be strictly on an opt-in basis. 

To exercise your GDPR rights, you must contact the CQI either directly or through Temple Management Training Limited unless you are located in a European Union country when you must contact the CQI’s EU representative – IT Governance Europe Limited at Please ensure you reference ‘CQI’ in any correspondence you send to their representative.